Terms & Conditions

Version: 1.0  |  Last Updated: 1 September 2025

These Terms & Conditions ("Terms", "Agreement") govern your access to and use of the website located at zizo-bet-casino.org.uk and all associated services provided by ZizoBet ("we", "us", "our", "the Platform", "ZizoBet"). By registering an account, accessing, or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to any part of these Terms, you must immediately cease using the Platform.

These Terms should be read in conjunction with our Privacy Policy and our Responsible Gaming Policy, which are incorporated herein by reference.

1. Introduction & Acceptance

1.1. Binding Agreement

By completing the registration process and ticking the acceptance checkbox, you enter into a legally binding agreement with ZizoBet. This Agreement takes effect immediately upon the creation of your account.

1.2. Amendments

ZizoBet reserves the right to amend, modify, or update these Terms at any time. Where changes are material, we will notify registered players via email or a prominent notice on the Platform at least fourteen (14) calendar days prior to the changes taking effect, except where required by law or regulatory obligation to act immediately. Your continued use of the Platform after the effective date of any amendments constitutes your acceptance of the revised Terms.

1.3. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the jurisdiction set out in Section 11.

1.4. Language

These Terms are published in English. In the event of any inconsistency between a translated version and the English version, the English version shall prevail.

2. Definitions

The following terms have the meanings assigned to them below throughout this Agreement:

• "Account" – the individual registered account created by a player on the Platform.
• "Balance" – the total funds (real money and/or bonus funds) held in a player's Account.
• "Bonus Funds" – promotional credits awarded to a player subject to wagering requirements and other conditions.
• "Cash Balance" – verified real-money funds deposited by the player that are immediately withdrawable (subject to verification).
• "Game" – any casino game, slot, table game, live dealer game, or other interactive product available on the Platform.
• "KYC" – Know Your Customer; the identity and document verification process required under applicable anti-money laundering regulations.
• "Platform" – the website zizo-bet-casino.org.uk and all associated subdomains, applications, and services.
• "Player" – any registered individual who holds an Account on the Platform.
• "Prohibited Jurisdiction" – any country or territory in which access to or use of the Platform is restricted or prohibited.
• "RNG" – Random Number Generator; the certified software mechanism that determines game outcomes.
• "Wagering Requirement" – the number of times a bonus amount must be wagered before withdrawal is permitted.
• "We / Us / Our" – ZizoBet, the operator of the Platform.
• "You / Your" – the registered player accessing or using the Platform.

3. Eligibility & Registration

3.1. Age Requirement

The Platform is strictly intended for individuals who are eighteen (18) years of age or older. By registering, you confirm and warrant that you are at least 18 years old. ZizoBet operates a strict zero-tolerance policy toward underage gambling. We reserve the right to request proof of age at any time and to suspend or close any Account found to be held by a minor. Any winnings accrued by an underage player will be forfeited.

3.2. Eligibility Criteria

To register and maintain an Account, you must:

• Be at least 18 years of age;
• Be a resident in a jurisdiction in which accessing online gambling services is lawful;
• Not be a resident of any Prohibited Jurisdiction;
• Not be a current employee, contractor, director, or associate of ZizoBet or its affiliated companies, or an immediate family member of the same;
• Not be subject to any self-exclusion programme, including those administered by GamStop or any other national self-exclusion scheme applicable to you;
• Have full legal capacity to enter into binding contracts.

3.3. One Account Per Player

Each player is permitted to hold only one (1) registered Account on the Platform. Duplicate accounts are strictly prohibited. Where multiple accounts are identified as belonging to the same individual (by shared device, IP address, payment method, or identity documents), ZizoBet reserves the right to close all duplicate accounts, forfeit any bonus funds or winnings obtained, and withhold pending withdrawals pending investigation.

3.4. Accurate Information

You must provide accurate, truthful, and up-to-date personal information during registration and at all times thereafter. You are responsible for notifying us promptly of any changes to your registered details by contacting support@zizo-bet-casino.org.uk. ZizoBet accepts no liability for losses arising from inaccurate or outdated information provided by the player.

3.5. KYC Verification

ZizoBet is required to conduct identity verification in accordance with applicable anti-money laundering and counter-terrorism financing obligations. As part of the KYC process, we may request the following documents:

• Proof of Identity: Valid passport, national identity card, or driving licence;
• Proof of Address: Utility bill, bank statement, or official correspondence dated within the last three (3) months;
• Proof of Payment Method: Copy of the card or bank account used to deposit funds;
• Source of Funds/Wealth: Documentation evidencing the origin of deposited funds, where required.

Failure to provide requested documentation within a reasonable timeframe may result in Account suspension, restriction of withdrawals, or Account closure.

3.6. Prohibited Jurisdictions

The Platform does not accept players from the United States of America, France, Australia, Spain, Italy, Portugal, Denmark, Belgium, Netherlands, or any other jurisdiction where accessing online gambling services is prohibited by law. This list is non-exhaustive and may be updated without prior notice. It is your sole responsibility to ensure that you are legally permitted to gamble online in your jurisdiction.

4. Account Management

4.1. Account Security

You are responsible for maintaining the confidentiality of your login credentials. You must not share your username, password, or any two-factor authentication codes with any third party. ZizoBet will not be liable for any losses arising from unauthorised access to your Account where such access results from your failure to keep your credentials secure. You must notify us immediately at support@zizo-bet-casino.org.uk if you suspect any unauthorised access to your Account.

4.2. Account Activity

Your Account may be classified as inactive if no login or real-money transaction is recorded for a continuous period of twelve (12) consecutive months. Following this period, ZizoBet may apply a monthly administrative fee of £5.00 (or the total remaining balance if lower) to cover the costs of maintaining the dormant account. You will be notified via email before any such fee is applied. To avoid inactivity fees, simply log in and engage with the Platform.

4.3. Account Closure

You may request the closure of your Account at any time by contacting our support team at support@zizo-bet-casino.org.uk. ZizoBet also reserves the right to close, suspend, or restrict any Account at its sole discretion, including but not limited to cases involving suspected fraud, breach of these Terms, or regulatory requirements. Upon closure, any verified cash balance will be returned to you using the original payment method, subject to completed KYC verification.

4.4. Player Funds

Player funds are held separately from operational funds in accordance with best-practice standards for player fund protection. Your cash balance does not earn interest.

5. Deposits & Withdrawals

5.1. Accepted Payment Methods

ZizoBet accepts the following payment methods for deposits and withdrawals (availability may vary):

• Visa Debit
• Mastercard Debit
• PayPal
• Skrill
• Neteller
• Paysafecard
• Apple Pay
• Google Pay
• Bank Transfer (Faster Payments)
• Trustly (Open Banking)

ZizoBet does not accept credit card payments in accordance with applicable UK regulatory requirements. The list of available payment methods is subject to change. Please refer to the Cashier section of the Platform for the most current information.

5.2. Currency

The Platform operates in British Pounds Sterling (GBP, £). Deposits made in a different currency may be subject to conversion at the applicable exchange rate, and currency conversion fees may apply.

5.3. Deposit Limits & Processing

• Minimum Deposit: £10.00
• Maximum Deposit: £10,000.00 per transaction (higher limits may be available upon verified request)
• Processing Time: Deposits are typically credited to your Account instantly or within a few minutes, subject to the payment provider's processing times.

5.4. Withdrawal Limits & Processing

• Minimum Withdrawal: £20.00
• Maximum Withdrawal: £20,000.00 per week (standard); higher limits may be negotiated for VIP players
• Processing Time: Withdrawal requests are reviewed within 24–48 hours. Once approved, funds are typically received within 1–5 business days, depending on your payment provider.

5.5. Withdrawal Conditions

To process a withdrawal, you must:

• Have completed the KYC verification process to our satisfaction;
• Have no pending bonus wagering requirements attached to your balance;
• Withdraw funds to the same payment method used to make your most recent deposit, where possible;
• Not have any open fraud investigations or disputes on your Account.

5.6. Refused & Reversed Transactions

ZizoBet reserves the right to refuse or reverse any deposit or withdrawal at our discretion, including where we have reasonable grounds to suspect fraudulent activity, money laundering, or breach of these Terms. In such cases, we will endeavour to notify you and return funds to the original payment source where feasible.

5.7. Responsible Gambling Spend Controls

Players are encouraged to set deposit limits in accordance with our Responsible Gaming Policy. Details of available tools are outlined in Section 13 and our dedicated Responsible Gaming page.

6. Bonuses & Promotions

6.1. General Bonus Terms

All bonuses, free spins, and promotional offers made available on the Platform are subject to these general bonus terms as well as any specific terms communicated at the time of the offer. In the event of a conflict, the specific promotion terms shall prevail.

6.2. Bonus Eligibility

Bonuses are available to eligible registered players only. Unless otherwise stated, each bonus is available once per player, household, IP address, and payment method. ZizoBet reserves the right to withdraw any bonus offer at any time without prior notice.

6.3. Wagering Requirements

Bonus funds and any winnings generated from bonus funds are subject to wagering requirements before withdrawal is permitted. Unless otherwise stated, the standard wagering requirement is 35x the bonus amount. For example, a £100 bonus would require £3,500 in total qualifying wagers before withdrawal.

6.4. Game Contribution to Wagering

Not all games contribute equally to the fulfilment of wagering requirements. The standard contribution rates are as follows:

ZizoBet reserves the right to alter contribution rates with prior notice. Specific promotions may carry different contribution rates, which will be stated in the relevant promotion terms.

6.5. Bonus Expiry

Unless otherwise specified in the promotion terms, bonus funds and free spin winnings must be wagered within thirty (30) calendar days of being credited to your Account. Any unmet wagering requirements or unexpired bonus balance at the end of the validity period will be forfeited automatically.

6.6. Maximum Bet Rule

While completing wagering requirements with active bonus funds, the maximum permitted bet per spin or hand is £5.00, unless a lower limit is specified in the promotion terms. Bets exceeding this limit may result in the forfeiture of the bonus and any associated winnings.

6.7. Bonus Abuse

ZizoBet actively monitors accounts for signs of bonus abuse, including but not limited to: low-risk or arbitrage betting strategies designed to meet wagering requirements with minimal risk, the use of multiple accounts to claim multiple bonuses, or the systematic exploitation of bonus terms. Where bonus abuse is identified, ZizoBet reserves the right to void the bonus, forfeit related winnings, and suspend the Account.

6.8. Free Spins

Free spins are valid only on the specific games and for the duration stated in the relevant promotion. Winnings from free spins are typically awarded as bonus funds and subject to wagering requirements unless otherwise stated.

7. Games & Fair Play

7.1. Game Availability

ZizoBet offers a selection of casino games, including slots, table games, live dealer games, and other entertainment products. Game availability may vary by jurisdiction and is subject to change. We endeavour to keep our game library current, but we accept no liability for the temporary unavailability of any game.

7.2. Random Number Generator (RNG)

All non-live games on the Platform utilise certified Random Number Generator (RNG) software to ensure that game outcomes are fair, unpredictable, and statistically random. Our RNG systems are periodically tested and certified by independent third-party testing agencies. RNG certification results are available upon reasonable request.

7.3. Return to Player (RTP)

Each game has a published theoretical Return to Player (RTP) percentage, which represents the expected long-term payout rate. RTP values are for informational purposes only and do not guarantee any specific outcome for individual play sessions.

7.4. Game Malfunctions

In the event of a game malfunction, system error, connectivity failure, or any technical interruption that affects the outcome or display of a game, all affected bets and associated payouts are void. ZizoBet will endeavour to restore the affected game to the state immediately prior to the malfunction. Where restoration is not possible, the player's stake will be refunded. ZizoBet accepts no liability for losses incurred due to game malfunctions beyond the refund of the applicable stake.

7.5. Prohibited Practices

The following practices are strictly prohibited on the Platform and may result in immediate Account suspension, forfeiture of winnings, and potential legal action:

• Use of automated software, bots, scripts, or artificial intelligence tools to interact with games or the Platform;
• Exploiting software bugs, glitches, or errors for financial gain;
• Collusion with other players in any form;
• Chip dumping or intentional loss of funds to benefit a third party;
• Any form of cheating, fraud, or manipulation of game outcomes;
• Use of VPN, proxy servers, or other tools to circumvent geographic restrictions.

7.6. Disconnections

ZizoBet is not responsible for losses or interrupted play caused by internet disconnections or hardware failures on the player's side. However, we operate disconnection protection protocols for certain live games. The specific rules for each game are available within the game interface.

8. Tournaments & Lotteries

8.1. Tournaments

ZizoBet may from time to time offer tournament events in which players compete for prizes based on performance criteria (e.g., number of spins, highest win multiplier, or total wager volume). Each tournament will have its own specific terms, including eligible games, entry requirements, prize structure, and duration. These terms will be published on the Platform prior to the commencement of each tournament.

8.2. Tournament Prizes

Tournament prizes may be awarded as cash, bonus funds, or free spins. Cash prizes are credited directly to the player's cash balance. Bonus prizes are subject to the general bonus terms set out in Section 6. Prizes are non-transferable and have no cash alternative unless otherwise stated.

8.3. Lotteries & Prize Draws

Where ZizoBet operates prize draws or lottery-style promotions, entry conditions and prize details will be clearly stated in the relevant promotion terms. ZizoBet reserves the right to cancel or modify any promotion at its discretion, including the conversion of prizes to a cash equivalent at the Company's assessed value.

8.4. Disqualification

ZizoBet reserves the right to disqualify any player from a tournament or prize draw where there is evidence of rule violation, manipulation, or conduct contrary to these Terms. Disqualification decisions made by ZizoBet are final.

9. Intellectual Property

9.1. Ownership

All content on the Platform, including but not limited to software, graphics, logos, trademarks, text, images, audio, and video materials, is the exclusive intellectual property of ZizoBet or its licensors. All rights are reserved.

9.2. Permitted Use

You are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. This licence does not include the right to:

• Copy, reproduce, or redistribute any content from the Platform;
• Modify, create derivative works from, or reverse-engineer any part of the Platform;
• Use any content for commercial purposes without our express written consent;
• Remove or alter any copyright, trademark, or other proprietary notices.

9.3. Third-Party Intellectual Property

Certain games and content on the Platform are provided by third-party game developers and software providers. Such content remains the intellectual property of the respective third-party rights holders and is used by ZizoBet under licence. Any reproduction or misuse of third-party content may constitute infringement of those parties' rights.

10. Limitation of Liability

10.1. No Warranty

The Platform and all services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied. ZizoBet does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components.

10.2. Exclusion of Liability

To the fullest extent permitted by applicable law, ZizoBet shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages;
• Loss of profits, revenue, data, or business opportunity;
• Losses arising from technical failures, maintenance, or service interruptions;
• Losses caused by third-party service providers (including payment processors and game developers);
• Actions taken by regulatory authorities that affect the availability of the Platform or specific games.

10.3. Cap on Liability

Where ZizoBet is found liable for any loss or damage, our total liability to you shall not exceed the greater of: (a) the total amount deposited by you in the twelve (12) months preceding the incident giving rise to the claim; or (b) £500.00.

10.4. Indemnification

You agree to indemnify and hold harmless ZizoBet, its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, and costs (including legal fees) arising from your use of the Platform, your breach of these Terms, or your violation of any applicable law or regulation.

11. Dispute Resolution

11.1. Internal Complaints Procedure

If you have a complaint regarding the Platform or our services, you should first contact our support team at support@zizo-bet-casino.org.uk with a clear description of the issue, your Account details, and any relevant supporting information. We aim to acknowledge all complaints within 48 hours and to resolve them within 14 calendar days. Where a complaint is complex, we will provide a written update within 14 days and aim for full resolution within 8 weeks.

11.2. Alternative Dispute Resolution (ADR)

If you are not satisfied with the outcome of our internal complaints process, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) provider. Details of the applicable ADR body will be provided in our final response letter or upon request.

11.3. Governing Law & Jurisdiction

These Terms and any disputes arising from them shall be governed by the laws of England and Wales. Both parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

11.4. Finality of Decisions

All decisions made by ZizoBet regarding disputes relating to game outcomes (including RNG outcomes and alleged malfunctions) shall be final and binding, subject only to the ADR and legal processes described above.

12. Health & Safety

12.1. Photosensitivity

Some games on the Platform may contain flashing lights, animations, or rapidly alternating visual elements that may affect individuals with photosensitive epilepsy or other visual sensitivities. If you are susceptible to such conditions, we strongly recommend consulting a medical professional before playing.

12.2. General Wellbeing

Gambling should be an enjoyable leisure activity. ZizoBet encourages all players to take regular breaks, avoid playing when fatigued, stressed, or under the influence of alcohol or medication, and to set personal limits to manage their play. If you feel that gambling is negatively impacting your wellbeing, please consult our Responsible Gaming page for support resources.

13. Responsible Gaming

13.1. Our Commitment

ZizoBet is firmly committed to promoting responsible gambling and protecting vulnerable players, including those at risk of developing problem gambling behaviours. We provide a comprehensive suite of player protection tools, including deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion options.

13.2. Player Protection Tools

Players can access and configure the following tools directly from their Account settings:

• Deposit Limits – daily, weekly, and monthly;
• Loss Limits – daily, weekly, and monthly;
• Session Time Limits – receive reminders after a set period of play;
• Reality Checks – on-screen notifications at set intervals;
• Cooling-Off Periods – temporary account restriction for 24 hours to 6 weeks;
• Self-Exclusion – account closure for a minimum period of six (6) months.

13.3. Full Responsible Gaming Policy

For detailed information about our responsible gaming programme, the organisations that can offer support, and guidance on how to gamble safely, please visit our dedicated Responsible Gaming page.

14. Miscellaneous

14.1. Entire Agreement

These Terms, together with our Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and ZizoBet with respect to your use of the Platform and supersede all prior agreements, understandings, and representations.

14.2. Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

14.3. Waiver

ZizoBet's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be made in writing by an authorised representative of ZizoBet.

14.4. Assignment

You may not assign or transfer your Account or any rights or obligations under these Terms to any third party. ZizoBet may assign its rights and obligations under these Terms without restriction.

14.5. Force Majeure

ZizoBet shall not be liable for any failure or delay in performance arising from circumstances beyond our reasonable control, including acts of God, government actions, war, civil unrest, power failures, internet outages, or actions of third-party providers.

14.6. Contact

For general enquiries, please contact our support team at support@zizo-bet-casino.org.uk. For matters relating to data privacy, please refer to our Privacy Policy or contact us at privacy@zizo-bet-casino.org.uk.